Policies And Services Guidelines for Hosting Services

Web Castles Internet Services provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to insure these services.

Content:

All services provided by Web Castles Internet Services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. this includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrete and other statue. The subscriber agrees to indemnify and hold harmless Web Castles Internet Services from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: Pornography and sex related merchandising are prohibited on any Web Castles server. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Web Castles servers or any other server. Links to such materials are also prohibited.

Examples of non acceptable content or links are (but not limited to):

• Pirated software
• Hackers programs or archives
• Warez Sites
• Adult Sites
• Unauthorized use of MP3's

Web Castles will be the sole arbiter as to what constitutes a violation of this provision.

IRC:We currently do not allow IRC, egg drops, or IRC bots to be operated on our servers. No files can be housed within an account with any refference to IRC or likeness.

Commercial Advertising - Email: Spamming, or the sending of unsolicited email, from a Web Castles server or using an email address that is maintained on a Web Castles machine is STRICTLY prohibited. Web Castles will be the sole arbiter as to what constitutes a violation of this provision.

Server abuse: Any attempts to undermine or cause harm to a Web Castles server or customer of Web Castles is strictly prohibited.

Any Sub Networks of Web Castles and dedicated servers must adhere to the above policies.

Server Support: Any administration work provided for any server beyond that of what is required for setup or virtual hosting on the server will be able to be purchased at the rate of $75 per hour.

This is a non negotiable pricing structure.

Liability: Web Castles is in no way responsible for down time either resulting from a users actions, or natural fluctuations in internet consistency. Web Castles will however, do everything within it's power to assure that each and every client site is up as consistently as possible.

Refunds: Refunds will be posted for FULL months only. Notice of cancellation must be given before the month in question begins. Setup fee is NON refundable.

Background Processes: There will be no unauthorized background processes. Any will result in immediate termination of account without prior notification.

99% Uptime Guarantee: The uptime guarantee pertains to network uptime only.  It does NOT apply to any of the services on the server, or the server itself. Nor does it apply to outside events such as Denial of Service Hacking attempts.

Fair Use of Resources: Sites staying within the transfer limitations may still be subject to review if using more than 15% of total system resources. The average server houses a minimum of 200 sites with no substantial load, making this a very fair number.

Account Setup and charging: Regardless of account billing date, account will be charged on the day the order is processed and charged the farthest billing period away. Billing cycles are on the first and 15th of every month.

Domain Transfer Relevancy: Domain transfer is the sole responsibility of the customer.  The customer will not receive a refund for domains not being transferred as this is not the responsibility of Web Castles , but that of the account holder.

Check Orders: Accounts which wish to be setup by check will only be setup when the check is received by Web Castles.

Disabling of accounts due to overdue payment: When lack of payment reaches 30 days of invoice, accounts are disabled.

Termination of accounts due to overdue payment: When lack of payments reaches 45 days after invoice, account will be terminated and all information will be deleted from the machine.

Parked Domains: Parking an additional Domain is a $10 one time fee.  This is non-refundable.

Virtual Domains: Addional domains that point to a sub folder (Virtual Domains) are $5 per domain per month.  This is non-refundable.

Backups:  All services such as backup and cpanel are provided for courtesy for the customer. It is the sole responsibility of the customer, however, to maintain their own backup of the site. Web Castles is not responsible for lost information for hosted sites and dedicated servers or for bugs via outside programmers from Web Castle (example, Cpanel is not associated with Web Castles programmers).

Terms Of Service are subject to change without any prior notification

Terms Of Service is equal to Contract

By opening an account the individual(s) responsible for the site agree to all of the Terms and Conditions without question.

Anything not listed in the Terms of Service is open to interpretation and change by Web Castles administrators without prior notification

Recovery of damages will in no way exceed amount of fees collected

All prices, with the exception of the initial 30 day money back guarantee, are non-refundable and non-negotiable.

If any terms or conditions are failed to be followed it will result in grounds for account deactivation without prior notification required.